Was there any lag between tapping your card and getting the drink?
Was the drink a satisfactory price? Surely if it was an automated machine there’s a part of your head that’s realised that you’re not actually paying some of the price of the drink to pay someone’s wages to sell it to you, so surely it ought to be just a little bit cheaper than in a shop?
I think I’d have been more satisfied if the card transaction had failed, but it had given me the drink anyway. Or would that be 110% satisfaction like the footballers get?
Personally, I’d like to have room for improvement in any experience. Imagine convincing yourself that you’d had a 100% experience - What do you do after that? What kind of life is it thinking that everything else is going to be a disappointment?
From past experiences working in call centres, anyone that gives a 5 or 6 or even 7 on a customer service satisfaction survey is a DICKHEAD. Give a 10 or don’t do anything at all unless you have a serious gripe, make call centre workers lives easier.
I got asked in an interview recently if I liked working to targets. What kind of maniac would say yes to that? Other than if you were lying to try and get a job, which I was.