My nearest sorting office (Norton Streer - the MME lads will all know it) is an absolute ballache. Made the mistake of going on a Saturday morning once to pick up a Recorded Delivery letter. Queue was, not overexaggerating, sixty people long, one guy on the desk, slow as fuck. Over an hour later i got to the front, got my letter, was a recall notice for a washing machine we’d replaced years ago. Shambles.