Yeah a whole load of those poor reviews for slow service are dated late December / early January which might be a bit harsh. Lovefilm closed end of October I think so most of those new customers will only have joined in the run up to Christmas when first class does take like a week to arrive. I’m sticking with it for now.
Also, one of those reviews says ‘not as good as Lovefilm, price a sticking point’, when I think the prices are exactly the same, the tariff I’m in is (might even be a quid or so cheaper).