Bought a jumper in the sale online, it doesn’t fit so want to send it back but they’re being difficult. In the store’s terms and conditions it states they only offer exchanges or credit notes for sale items, and no refunds.
They’re saying because I ticked the box to say I’d read them, they don’t have to offer a refund under the Consumer Contracts Regulations. Surely that’s not right, and they have to stick to the regulations no matter what they put in their t&c? Or have I done myself and got this wrong?