Hello friends. Just moved, got an email from the old letting agent saying they were gonna deduct £200 from the deposit for a deep clean, have an email from them before we moved out confirming that the property wasn’t professionally cleaned before we moved in. That’s a substantial leg to stand on when it comes down to disputing this right? They said:
“The property was not professionally clean prior to moving into the property however the property was cleaned prior to moving in.
There will be no deduction to the deposit if the property is left in the condition it was found, we do take into consideration wear and tear.”
We cleaned thoroughly before moving out, what’s the deal when it becomes a matter of opinion like this?