Looked at me like I’d spat in their face when I went into a branch and asked to set up a joint account, then huffed and puffed through setting an appointment to do it (which I then didn’t go to because another bank did it for me in minutes and gave me a bunch of free perks)
Were spectacularly unhelpful with mortgage stuff on the phone and kept telling me to do things online instead of speaking to an advisor
Tried to get me to go to Huntingdon or some other hellhole for a face to face advice thing
Eventually booked me an appointment with the wrong person
The thing that prompted this thread: the text to cancel this appointment cost actual money
I’m telling myself that I’m going to move my accounts away from them when I’ve got the time but obviously I’m far too lazy to actually do it so I’m moaning here about them instead.
What petty grudges against faceless corporations are you currently holding, then?
HBOS as well. They have machines in which to deposit cheques/cash, but you can only access them when the branch is open and it takes longer than a face-to-face. My buddies didn’t die face down in the muck for this pointless waste of time and jobs…
actually tbf i was usually v good but had a short temper when people were being dicks. eventually got into trouble for fobbing people off who were trying to complain about pointless shit, cos i hated the complaints procedure.
