A data protection related issue/query here (from me as a customer, as opposed to an employee):
My girlfriend had a delivery due from the delivery company DPD on Friday, but they didn’t deliver it for whatever reason. She then received a number of notifications on the DPD app to say that the parcel will be redelivered on various different days.
She complained about this to DPD, and then someone from DPD replied and acknowledged on Saturday that they could see there had been lots of the changes on her account, and apologised and set a new delivery date. However, after this point my girlfriend then started receiving lots of emails (50 alone on Saturday) with confirmations of other peoples’ parcel deliveries or rescheduling of deliveries, including their names and home/postal addresses in each email.
So, somehow, any time that someone in the E3 postcode area has a delivery or re-schedules a delivery, then my girlfriend now gets an email confirming it (as if it is her delivery). She could even click on the link to reschedule the delivery if she was feeling particularly mischievous…
I had a (polite) rant with them on the telephone, and sent a couple of emails (which they have acknowledged and said that they have passed on to their IT team), but nothing more than that. My girlfriend is still receiving 10-30 emails each day of peoples’ names and addresses confirming deliveries. I’ve just sent them another email semi-threatening them that I will end up contacting the other customers directly to tell them what’s happening, or posting about it on social media unless they resolve it by tomorrow, to see if that somehow gets results.
Anyhow, in addition to the nuisance, it is kind of a big deal that they are somehow emailing out other peoples’ details in error surely? I’m not quite sure whether there is a proper form of action on who to report it to or how to get them to give a proper response or solution?
tldr shortened version: If you live in the E3 area of London, and have had a DPD delivery over the last few days, then we have your name and address (although unfortunately don’t have your parcels).