My previous job was taking 999 calls for Ambulances, sadly I’m quite familiar with this. I’ve also made a few myself e.g. people beaten up on nights out, overdoses, colleagues taking ill at work.
Usually the calls I’ve made have all been along these lines apart from the following. Me and my ex woke up to hear banging on the door. We lived in a block of flats at the time, and didn’t really know any of the neighbours. We try to ignore the banging, but then we hear screaming as well and also a woman muttering “I’ll fucking kill him” but she was saying that at normal talking volume. She was speaking with a heavy asian accent, which made it a little hard for us to hear what was going on.
Next thing we hear is some bloke in the hallway shouting and what sounded like throwing her around/hitting her. So I get out of bed and start putting some clothes on. I’ve slept with a hammer next to my bed since I was a teenager so I grabbed that and took it with me. I was shitting myself and told my ex to stay in the bedroom.
By the time I actually get out of my flat all the shouting had stopped and it was proper quiet. There’s blood all over my door, with a couple of handprints too, and blood going all up the carpet past the other flats. After locking my flat door, (because I didn’t want anyone running in while my ex was in there) I went down the hallway and saw that the flat opposite ours had its door kicked in, and was hanging off the hinges. I poke my head round the corner and there’s two women (maybe early 20s?) who had been punched all over. Faces proper mangled. I tried to ask if the bloke was still there but they were just crying and didn’t say anything that made sense. I went back into my flat and called the police, they turned up within a minute or two thank fuck. The guy had left the block by then.
While giving my statement the police said the women claimed to have been robbed, but wouldn’t say what the robber took and that nothing was missing. The copper implied that they might have been into drugs/prostitution. Either way, they moved out the next morning, I washed the blood off my door/the hallway, and in the afternoon the landlord for their flat came round and fixed their door.