I work in IT. Ticking over is fine. The worst is dealing with one important thing and someone calls wanting instant solutions on another problem. As in there and then, them on the phone. It isn’t quite how it works, we need to get it logged, log on remotely, get all the errors, faff about with connectivity or work here or whatever needs to be done. That rather than talking them through clicking on icons and entering commands their end. Same when they get obsessed with “sending an engineer” even if that takes a day and they can’t see or do any more than we can remotely.