#40

Pennywise?

2 Likes
#41

They basically run the company. Can’t do anything without there support and no one is prepared to challenge their arcane authority

#42

Not very good at all, but probably worth what they’re paid (small company, outsourced service).

#43

*their
ffs

#44

Do you do any stretching to loosen it?

Stretching is so boring. Wish there was a stretching machine that fit around me like an exoskeleton and just stretched me out while I watched TV.

1 Like
#45

i was foam rolling it for a while but apparently that’s bad so i stopped

#46

We’re our own IT support in most cases. Dev required their laptops be so unlocked that the standard teams would only give us this if we basically agreed that nothing but the most obvious hardware or network controller fault was their problem.

#47

yeah, you shouldn’t roll the IT band itself. You need to target certain muscle groups instead - can’t remember what they are offhand though.

#48

The fuck is an IT band?

#49

Depends who answers the phone/support request. If it’s Josh or Jen you’re in fairly safe hands. If it’s Rhodri you’re probably better off opening the computer yourself and poking about with a screwdriver.

#50

Iliotibial Band. Ligament that connects the hip to the knee.

2 Likes
#51

really variable. the first line of support within our team are OK, but once you get out into the wider world of the central IT team it’s so hit and miss, sometimes you’ll get sorted out properly in hours, sometimes you’ll get ignored for days and then not get sorted whatsoever.

latest issue is that they’ve removed my local admin rights on my laptop. logged a call about it, but because they called me and left a voice mail and I didn’t reply in 5 mins they closed it and aren’t giving them back. big fan of that.

#52

the IT helpdesk at work which we can phone or webchat with usually close at 5. most days i start work at 4. so not great.

#53

They email a message saying that the problem can’t be fixed. Then they send a message saying, “Our job here is done.” Is it fuck!

#54

‘we ran windows troubleshooter but it wasn’t able to determine the problem. i’m afraid that’s all we can do, it’s out of our hands!’

1 Like
#55

Yeah the whole cutting us free thing was because ultimately we needed admin rights. Once they’d decided we needed our manager’s sign off, their manager’s sign off and theirs I think management were like, “WTF are you trying to pull here?” and it had the desired effect of removing us from their scope.

#56

Oh, this reminds me of my favourite from a previous job.

CZUK: Hi, my password seems to have expired while I was on holiday. Can you set a new one for me and call me to tell me what it is - I don’t have access to email for obvious reasons.

Three days pass

CZUK: Hi, does it really take this long to reset a password?
IT: No - we closed that ticket on the day you opened it. Your new password is in your email.
CZUK: fuuuuuuuuuuuuuuuuuuuuuuuu…

3 Likes
#57

ours got removed because they replaced it with some Avecto thing that’s meant to do the same thing, but it doesn’t 100% do the same thing so little things don’t quite work. they’ve said if I tell them what’s not working they’ll look into it, but I am 100% sure they’ll just tell me to suck it up.

1 Like
#58

I’m having the same problem. We have a thing for logging IT issues, it’s chosen to pretend that I’d dont exist, won’t recognise my login at all. So I sent IT an email explaining this and got a reply saying ‘log the issue in the system and we’ll deal with it’ :woman_facepalming::woman_facepalming::woman_facepalming:

1 Like
#59

Not too bad. Because I am a developer, most places allow a bit of freedom like Admin rights as they know you need to be banging software on there left and right.

Last place was bad though. The people seemed to think that problems caused by their incompetence was caused by you to make their life hard. They acted like surly teenagers when you politely asked them to fix problems.

1 Like