#28

Have you turned it on and off again?

#29

i think if you remember to plug it in before going away it tends to be less hassle starting it up again, but when you go into Settings > Power and Sleep it gives you options for when it should go to sleep with separate settings for Battery and Plugged In.

it’s not to do with recognising i’m away because every now and then i’ll randomly check the settings and they’ll sometimes have reset to 15 minutes each, and sometimes won’t have. it might be plugging the charger in/unplugging the charger that triggers it to reset, i’ve no idea, but it definitely doesn’t every time.

with my first surface pro i had this battle for a while and then it just stopped ever resetting. then i had to get the surface pro replaced due to a program not working and the battle has ensued with the new one ever since.

it would be alright if not for the fact that i use it with a docking station and extra screens meaning when you have to wake it up it’s disconnected from the screens and network in that time.

#30

Yeah, actual sleeping is a fucker. I will have to look at my one then…

Okay so the Windows 10 screen looks the same as this Windows 7 one, really, and what I note is that here’s my work machine:
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Now on my Surface Pro I only have the Balanced one. And here’s what High Performance looks like

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So if your Surface is the same, I would create a new plan and set it up as high performance like that with ‘nevers’ everywhere. Now when I started to do this on the Surface Pro it didn’t have High Performance as an obvious template so I guess you just have to make your own.

Moreover, what’s good with my work machine is if I drop the power it automatically switches down to ‘balanced’.

Anyway, this is a very shitting thing for your machine to be doing, yeah.

#31

i’ve tried mucking about with the plans a while back but i can’t remember what happened, i have limited accesses on my work machine so from my memory i think i maybe wasn’t allowed to set up a new plan. tried other general mucking around to no avail. i googled it once and it gave lots of advice that i don’t have sufficient permissions to do either.

ah well, i’ve got into the habit of checking them regularly usually now but still annoying when i forget or take a longer than planned toilet break cos i’ve been reading a long DiS thread on my phone.

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#32

Lack of permissions on your work machine will always fuck you up, yeah. My Firewire went odd the other day and I can’t fix it due to that. I would raise it but not only do IT requests get ignored for ages, there’s technically no reason it is needed for work purposes! Whoops

#33

My work laptop sometimes goes to sleep before the screen saver even kicks in, means I have to sign in to skype again basically notifying everyone on my team, that I’ve been on dis on my phone, got everything set to ‘never’ think it’s something to do with being powered by the monitor over usb-c

#34

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#35

DELILIAH!

6 Likes
#36

If it’s a work laptop, then it’s probably on a Domain. If so, then your power settings are getting reset by Group Policy. Group Policy is something where you can set a whole bunch of settings. If a setting gets adjusted on a computer, Group Policy will set it back to what it should be set to. Short version, you can’t set it to what you want it to be. You could ask your IT department to adjust this for you, but I wouldn’t hold out much hope

#37

In Device Manager under Network Adapters, does it show the WLAN card in there? From this answer, I can then suggest a few more things

#38

Getting reset by some group IT policy probably.

#39

It does yeah but there’s also an unknown device that wasnt there before.

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#40

OK, can you right click the unknown device and go to Properties. From there, go to the Details tab. Under Property select Hardware Ids and take a print screen of that.
Having that info, I might be able to figure out what is installing properly

2 Likes
#41

Thanks man, will do when I get home tonight!

#42

I clicked on this thread bc my problem is near identical

Can only use internet via an ethernet cable

#43

Does the WLAN show up in Device Manager and/or are you not able to connect to the Wireless name?

#44

Ah. We were advised in an email to set it to Never but they probably haven’t bothered to change their central settings

#45

??

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#46

Ah ok, I think this might be a bluetooth driver missing, so it’s not relevant to your problem.
One thing it could be is that the old driver is not uninstalling itself properly. I’ve seen this a few times and it can be a bit of a pain to get rid of. First thing to try is to go to Computer Management, under Network Adapters select the WLAN adapter (whatever name it has been given) and right click and then select Uninstall. If there are any other WLAN named devices under it, do the same. Once this is all done, reboot. Upon the reboot, it might try and install the drivers for it again. Once back in the OS, install the drivers downloaded from Dell and see if that starts working. If not, let me know and we’ll go to the next step.

One thing I forgot to ask is, is your laptop under warranty with Dell? If so, I would give them a call about this

1 Like
#47

There are ways that I can let you know how you prove to them if they’ve adjusted it centrally or not. If you want to know, let me know.