I’m on hold at the moment. Why do companies think I want to listen to their terrible music whilst I’m on hold? Particularly when the music is horrendously distorted and sounds like it’s being played on a radio in the next room in the middle of a snowstorm. Also why do they insist on a recorded voice every 10 seconds saying ‘we know you’re waiting’ so that you keep wondering if that voice is an agent picking up your call?
Hold ‘music’ should just be a beep every 10 seconds to let you know you’re still connected, and then it should go BEEP BEEP BEEP BEEP BEEP like an alarm just before the call connects.
Been on hold for so long now I might do that thing where I go for a wee to see if sod’s law kicks in and someone actually picks up.
Being on hold - what is the deal with that?