I was working on the phones at the BBC that summer, and was working during the funeral
That was a pretty crazy window into the hysteria - people were seriously calling up and asking for their condolences/ best wishes to be read out on the air like it was a radio phone in.
I also had people calling up and holding me personally responsible for her death (because I worked for the BBC and therefore was part of the media that hounded the people’s princess to her death)