My girlfriend bought me some Bluetooth headphones for Christmas, but they don’t work at all. So she’s emailed about a refund. They’ve replied with this:
"Thank you for your reply. We are happy to offer you a one time exception for this case.
To minimize your inconvenience, we’d like to offer you a modified refund process for this claim only. Please do the following 2 steps in order to successfully qualify for a refund:
Use a pair of scissors and cut up the headphones into various pieces.
Reply with a photo that shows the headphones are totally destroyed and there is no possibility of repair or future use. Please have the destroyed headphones displayed on a piece of paper that also has your name, today’s date and Urbanears on it.
These tasks must be completed (destroyed cable & photo) in order to proceed, be sure to hold on to the headphones in case we require further photos or information."
Have told my girlfriend to not cut them up just yet, as it’s important to come up with some good photos.