Ha, some customer service drones (I, and I’m sure many of us, have been there) just either don’t engage brain or won’t deviate from the flowchart of Company Ltd’s complaints procedure.
We do weekly BigShop on a Monday, can’t think what it was we bought but a day after we noticed it was absolutely rancid. Might have been a smoothie - that had congealed
. Now no one’s driving back just for a £1.49 drink, so took it back the following Monday like… look!
Weren’t having it “well it’s a week old” YES BUT IT WASN’T THEN.
A colleague overheard and was just like scan-beep-beep “sorry, we’ve taken that off your shopping this week, refunded it, and here’s a voucher for another one” in less than the time it took me to type this. 