Ordered a rocking chair online a few weeks ago, it arrived, and I put it together, all seemed good. Realised as soon as I sat in it though that the pockets in the arm covers had big holes in the bottom, the material had just frayed to nothing, so they were essentially useless.
Wrote an email to the company asking if they could send new arm covers. After asking for pics of the issue, they agreed to do so. They arrived, and I tried to swap them. Unfortunately, it was immediately clear they were at least six inches too short, and a couple of inches too narrow, and were padded in a totally different way to the originals. Basically, they were clearly intended for a different model chair. So emailed the company again, with pics.
“Are you able to stretch the shorter one as this look like it is bunched up.”
Great thread, huh?