Warranty


#1

my headphones broke today, only one side works, they were expensive so not gonna just ignore it, they’re only a year old and i have the warranty

purchased from amazon

so what do i do now?

ta


#2

Contact Amazon.


#3

I mean you could have gone on Amazon and it would have told you there


#4

i had a look but couldn’t see an obvious returns/broken stuff section


#5

Dunno why people are saying amazon - surely the warranty is with the manufacturer, not the retailer?


#6

His two-year consumer protection is from the point of sale, not the manufacturer.


#7

had to do this recently. email the support address for the company with your receipt and details of the fault.


#8

bin


#9

I had trouble finding it but there’s an email.


#10

Enquiries@amazonprotect.co.uk


#11

Remove an ear


#12

This has happened to me with earbuds before, and in my experience both the people who I bought it from and the manufacturer said it was the other person’s problem. Then I looped everyone into an email together and they worked it out amongst themselves.

However with Amazon they’ve honoured warranty stuff every time no questions asked. Pretty sure there’s a link on your purchase history about it or something, was quite taken back how easy it was.


#13

wrote on their facebook page, sent an email and then 4 1/2 hours later they sent me an email to say i’m getting a free replacement

didn’t expect it given that the item in question cost £122 (and is now selling at £135 funnily enough)

been paying for prime and barely taking advantage of it so i guess they owe me something (they also owe the tax man something don’t they)


#14

No worries mate.


#15

yeah should’ve said thanks

so

thanks


#16

image

Fuck 'em up wiggy :+1:


#17

Can’t believe there’s no Amazon in Australia


#18

what would be more rare is an example of amazon not immediately replacing or refunding the item. anyone ever had that happen?


#19

Always buy headphones with detachable cables. (Unless the driver is busted, that should be covered by manufactures warranty)


#20

given how good the quality was i’m gonna try repair the broken ones, if it’s just a a cable it shouldn’t be too hard… i think