#2

Contact Amazon.

3 Likes
#3

I mean you could have gone on Amazon and it would have told you there

#4

i had a look but couldn’t see an obvious returns/broken stuff section

#5

Dunno why people are saying amazon - surely the warranty is with the manufacturer, not the retailer?

3 Likes
#6

His two-year consumer protection is from the point of sale, not the manufacturer.

#7

had to do this recently. email the support address for the company with your receipt and details of the fault.

1 Like
#8

bin

2 Likes
#9

I had trouble finding it but there’s an email.

#10

Enquiries@amazonprotect.co.uk

1 Like
#11

Remove an ear

3 Likes
#12

This has happened to me with earbuds before, and in my experience both the people who I bought it from and the manufacturer said it was the other person’s problem. Then I looped everyone into an email together and they worked it out amongst themselves.

However with Amazon they’ve honoured warranty stuff every time no questions asked. Pretty sure there’s a link on your purchase history about it or something, was quite taken back how easy it was.

#13

wrote on their facebook page, sent an email and then 4 1/2 hours later they sent me an email to say i’m getting a free replacement

didn’t expect it given that the item in question cost £122 (and is now selling at £135 funnily enough)

been paying for prime and barely taking advantage of it so i guess they owe me something (they also owe the tax man something don’t they)

7LiLVmv.png460×765 40.4 KB

1 Like
#14

No worries mate.

2 Likes
#15

yeah should’ve said thanks

so

thanks

1 Like
#16

image

Fuck 'em up wiggy :+1:

2 Likes
#17

Can’t believe there’s no Amazon in Australia

2 Likes
#18

what would be more rare is an example of amazon not immediately replacing or refunding the item. anyone ever had that happen?

#19

Always buy headphones with detachable cables. (Unless the driver is busted, that should be covered by manufactures warranty)

#20

given how good the quality was i’m gonna try repair the broken ones, if it’s just a a cable it shouldn’t be too hard… i think

#21

A buyer has no relationship, no contract, with the manufacturer. The contract is with the seller.

1 Like