normal role mainly involves working on casebooks (Excel) for benefit investigations, and creating letters (Word)
current temporary role mainly involves checking the queues of incoming post that have been scanned on to the system and assigning it to the right employee’s ID - i have to keep a spreadsheet listing the reference of each mail item and the date it was received, for no fucking reason whatsoever (basically so they can see what work we’ve done even though no one ever checks)