Cause
Had ordered a pizza last weekend, once we got it home we realised they’d given us the wrong order - a pepperoni when we ordered a veggie option. I still enjoyed it plenty but given the person I was sharing with is trying to go veggie … problematic. Also their site said a 30 min wait before we ordered, which was bumped up to 1.5 hours after we’d paid.
Result
Emailed the manager of the shop, he said he’d talk to the staff to try to ensure it didn’t happen again, as well as looking at updating the time tracker to make it more accurate.
Also got a £20 voucher to use with them in future
DISCLAIMER: I did make sure to reply and say I understand that mistakes happen when it’s busy so I didn’t want anyone to get blamed for anything. But for us it was just a preference issue with the order, I knew they’d want to sort this in case it happened again with someone with much stricter expectations/allergies etc.
Don’t think you’re supposed to publicly comment on these things but fuck it: reported a local Labour councillor for transphobic stuff on Twitter through the internal party complaints system.
He’s since resigned in a huff after the local party proposed a motion supporting trans rights, so he can get absolutely fucked.
Complained twice this week which is quite unusual as normally I CBA
I ordered a box of 12 jars of sweet chilli jam (I get through a lot). Opened the box and three of the jars lids had come loose, leaking a bit and meant I couldn’t trust the contents. Wrote a polite email to them and they’re sending me 4 replacements
My Gousto box was a bit of a shambles this week due to Yodel sending it to the wrong depot or something. Box never came, had to do some chasing, got a refund and 30% off my next order
Actually this isn’t really complaining is it, it’s just saying ‘you didn’t give me what I paid for’
Cause
Our building is undergoing work to replace dangerous cladding, as such a temporary site entrance has been constructed directly outside the entrance of our building making it very difficult to find. This led to paramedics taking 10 minutes to locate our actual entrance after being called out which, thankfully, didn’t lead to big issues but absolutely could have done.
Last time I properly complained was when the never ending sewage works directly underneath my bedroom decided to wake me up at 7:30am by tipping a delivery of large stones from a lorry into the ground, this waking me up on a huge panic that the world was ending or something. Flung the window opened and gave them a mouthful in a still half asleep confused state
Used to do complaints as a job and as a result I will never complain about anything. They could douse me in kerosene and throw a lot match at me and I wouldn’t complain.
I am currently locked in a complaint battle with a major e-petitions website, because a petition aimed at the person at the very top of my organisation has my email address listed as the contact, and they claim they can’t remove it.
Yeah this is just horrific to read during our lockdown
“DO NOT KNOCK. YOU WILL MAKE MY DOGS BARK WHICH WILL WAKE MY HUSBAND WHO DOES SHIFT WORK.”
This was the note attached to my first order of the day. I am always super quiet when I get something like that. I normally park a few houses away, drop off the order and then text them when I’ve dropped it off. The risk is the customer could claim they never got the SMS (or the food) or that they’ll make a complaint to MenuLog about you texting them, which made the dogs bark, which then woke the husband.
Too many complaints to MenuLog mean your account can be revoked. Revoked means no work. No work means no money.
