When did you last officially complain about something

Time
Yesterday afternoon

Cause
Had ordered a pizza last weekend, once we got it home we realised they’d given us the wrong order - a pepperoni when we ordered a veggie option. I still enjoyed it plenty but given the person I was sharing with is trying to go veggie … problematic. Also their site said a 30 min wait before we ordered, which was bumped up to 1.5 hours after we’d paid.

Result
Emailed the manager of the shop, he said he’d talk to the staff to try to ensure it didn’t happen again, as well as looking at updating the time tracker to make it more accurate.

Also got a £20 voucher to use with them in future :partying_face:

DISCLAIMER: I did make sure to reply and say I understand that mistakes happen when it’s busy so I didn’t want anyone to get blamed for anything. But for us it was just a preference issue with the order, I knew they’d want to sort this in case it happened again with someone with much stricter expectations/allergies etc.

3 Likes

Don’t think you’re supposed to publicly comment on these things but fuck it: reported a local Labour councillor for transphobic stuff on Twitter through the internal party complaints system.

He’s since resigned in a huff after the local party proposed a motion supporting trans rights, so he can get absolutely fucked.

30 Likes

Complained twice this week which is quite unusual as normally I CBA

  1. I ordered a box of 12 jars of sweet chilli jam (I get through a lot). Opened the box and three of the jars lids had come loose, leaking a bit and meant I couldn’t trust the contents. Wrote a polite email to them and they’re sending me 4 replacements

  2. My Gousto box was a bit of a shambles this week due to Yodel sending it to the wrong depot or something. Box never came, had to do some chasing, got a refund and 30% off my next order

Actually this isn’t really complaining is it, it’s just saying ‘you didn’t give me what I paid for’ :woman_shrugging:

2 Likes

Last deliveroo order I had, didn’t include the extras I’d paid for and took over an hour and wasn’t hot. Haven’t followed it up mind :man_shrugging:

Time
November 5th

Cause
Our building is undergoing work to replace dangerous cladding, as such a temporary site entrance has been constructed directly outside the entrance of our building making it very difficult to find. This led to paramedics taking 10 minutes to locate our actual entrance after being called out which, thankfully, didn’t lead to big issues but absolutely could have done.

Result
They put some laminated signs up

You should have, it’s very easy to do via the app and they refund you immediately (well, they give you credit)

1 Like

Last time I properly complained was when the never ending sewage works directly underneath my bedroom decided to wake me up at 7:30am by tipping a delivery of large stones from a lorry into the ground, this waking me up on a huge panic that the world was ending or something. Flung the window opened and gave them a mouthful in a still half asleep confused state

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Uber eats a week ago, they got 2 things wrong on the order and I did the complaint on the app expecting nothing but they refunded it immediately which was good

Used to do complaints as a job and as a result I will never complain about anything. They could douse me in kerosene and throw a lot match at me and I wouldn’t complain.

1 Like

Time
A few weeks back

Cause
McDonalds forgot my order of chicken nuggets.

Result
£5 voucher in the post i’ve yet to use

Time
Two months ago

Cause
Hellofresh box came with a soy packet smashed over everything.

Result
half refund on the box and 30% off next box.

1 Like

Didn’t use the app :man_shrugging:

thank you for #RTF :heart:

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i’m always really loathe to complain to companies that employ gig workers because i’m worried that e.g delivery drivers get directly punished.

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^^^

I am currently locked in a complaint battle with a major e-petitions website, because a petition aimed at the person at the very top of my organisation has my email address listed as the contact, and they claim they can’t remove it.

It isn’t going well.

4 Likes

Had an issue with uber once, with the app not the driver and made it really clear in the complaint that it wasn’t the driver’s fault and that it was an error with the app, and I told the driver too that when telling uber I would explain that it wasn’t his fault at all and he was visibly relieved which made me sad, they must get so many dickhead customers who don’t pay attention to the issue and just complain without caring if the driver gets implicated

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Yeah I’d just put in a complaint for the missing items and not the time taken. Not that arsed

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I’d be wary of it ending up giving the driver a downgrade though.

Yeah this is just horrific to read during our lockdown

“DO NOT KNOCK. YOU WILL MAKE MY DOGS BARK WHICH WILL WAKE MY HUSBAND WHO DOES SHIFT WORK.”

This was the note attached to my first order of the day. I am always super quiet when I get something like that. I normally park a few houses away, drop off the order and then text them when I’ve dropped it off. The risk is the customer could claim they never got the SMS (or the food) or that they’ll make a complaint to MenuLog about you texting them, which made the dogs bark, which then woke the husband.

Too many complaints to MenuLog mean your account can be revoked. Revoked means no work. No work means no money.

Time
Yesterday

Cause
Nadine Dorries lying on Twitter about us getting the vaccine so quickly cos of Brexit

Result

Pending. Fingers crossed they’ll just fire her into the sun?

4 Likes