Love these oral history-type things. In all the contradictions you get a vague idea of the truth - this isn't a love-in by any means, the main tone seems to be one of disappointment.
Fascinating that the perception of them is as a failure - that the record didn't cross over like it should have, that they didn't come back with the right things at the right time etc. I remember as a kid they were all we ever heard about.
Re: Ryan. sad that they demanded he get a different manager, rather than the guy who loved him/had ambition for him. Maybe that accounts for his aimlessness ever since?